MTP Creations – FAQ

1. How long does it take to receive my order?

Most custom orders take 7–14 business days to process before shipping.
Shipping times vary by location and carrier.
You’ll receive tracking information once your order ships.

2. Do you accept rush orders?

Yes — when possible. Rush fees may apply.
Please message us before ordering to confirm availability.

3. Do you offer refunds or exchanges?

Because all items are custom-made, we do not offer refunds, returns, or exchanges unless an error was made on our end.
If there is an issue with your order, please email us within 48 hours of delivery.

4. Can I change my order after purchasing?

Design changes can only be made within 12 hours of placing your order.
After this window, your design may already be in progress.

5. How do I submit photos for picture tees/tumblers?

Please email your images directly to:
📧 [email protected]
Include your full name + order number in the subject line.

Make sure your images are clear, high-quality, and not screenshots.

6. What file types do you accept for custom designs?

We accept: PNG, JPG, JPEG, PDF
For best results, send the original photo file.

7. Do you ship outside the U.S.?

At this time, we only ship within the United States.

8. Do you offer bulk or group orders?

Absolutely!
Message us for group pricing or special event orders.

9. What happens if my package is lost or damaged?

Once your order is shipped, delivery is handled by the carrier.
If your item arrives damaged, contact us within 48 hours with photos so we can assist.

10. Can I pick up my order locally?

Yes! We offer local pickup in:

• Texarkana, TX

• Texarkana, AR

• Atlanta, TX

• Queen City, TX

Select Local Pickup at checkout, and we’ll contact you to schedule your pickup time.